Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Fill out our contact form
• Submit a project estimate request
• Call or email us directly
• Visit our showroom

The information we may collect includes:

• Your name
• Email address
• Phone number
• Home address or project location
• Project details and budget range
• Any other information you choose to share with us

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This information is collected through standard web analytics tools and is used only in aggregate form to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up on estimate requests
• Schedule consultations and communicate about your project
• Provide you with information about our services
• Improve our website and the way we serve our customers
• Comply with legal obligations

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. Your information is used solely to serve you as a potential or existing customer of F&S Kitchen and Bath.

3. How We Share Your Information

We may share your information with trusted third parties only when necessary to operate our business or serve you, including:

• Service providers — such as our website hosting provider, form processing tools (Gravity Forms), and CRM software — who assist us in operating our website and conducting our business. These parties are required to keep your information confidential and may not use it for any other purpose.
• Legal requirements — we may disclose your information if required to do so by law or in response to valid legal process.

We do not share your personal information with other contractors, advertisers, or unrelated third parties.

4. Cookies and Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Cookies do not contain personally identifiable information.

We may use the following types of cookies:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
• Marketing cookies — may be used to track conversions from advertising campaigns (e.g. Google Ads, Facebook Pixel)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

5. Third-Party Links

Our website may contain links to third-party websites including our vendor partners, social media profiles, and review platforms. These sites have their own privacy policies and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is secured with SSL encryption (HTTPS), and we limit access to your personal information to employees and service providers who need it to serve you.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you would like us to delete your information from our records, please contact us using the information below.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications from us

To exercise any of these rights, please contact us at the information provided below. We will respond to all requests within a reasonable timeframe.

9. Children's Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we update this policy, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: